Last updated: Aug 07, 2026

At Precious Lifesciences Pvt. Ltd., customer satisfaction is our priority. Please read our Returns & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of their order before it has been shipped.

To cancel an order, please contact our Customer Support with your Order ID through email or phone.

Once the cancellation request is approved, the refund will be initiated within 3–7 business days through the original payment method.

Orders that have already been send cannot be cancelled and will be treated under our Return Policy.

2. Shipping Policy

We usually process and send orders within 1 to 2 business days after they are confirmed.

Most orders are reached within 4 to 7 business days, depending on the delivery location. Delivery times may sometimes be longer due to public holidays, bad weather, courier delays, or other situations far from our control.

3. Return Eligibility

You may request a return only if:

• You received a damaged product.
• You received the wrong product.
• The product was missing from your shipment.
• The product was damaged during transit.

Return requests must be submitted within 3 days of receiving the order.

4. Unboxing Video Requirement

To process any claim related to damaged, defective, missing, or incorrect products, customers must record a continuous, unedited unboxing video from the moment the package is opened until all products are fully inspected.

Claims submitted without a valid unboxing video may not be eligible for approval.

5. Products Not Eligible for Return

Returns will not be accepted in the following cases:

• Opened or used products.
• Products with damaged or missing original packaging.
• Products without original labels or seals.
• Return requests made after the specified return period.
• Products damaged due to misuse, improper storage, or customer negligence.

6. Replacement Policy

If your return request is approved, we will arrange a replacement subject to product availability.

If the same product is unavailable, we will process a full refund for the eligible amount.

Replacement products are generally dispatched within 5–7 business days after approval.

7. Refund Policy

Refunds will be processed after:

• Verification of the returned product (where applicable).
• Approval of the damage or replacement claim.

Refunds for prepaid orders will be credited to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, customers will be required to provide valid bank account details for processing the refund.

The actual credit timeline may vary depending on your bank or payment provider.

8. How to Request a Return or Refund

To initiate a return, replacement, or refund request, please contact our Customer Support with the following details:

• Order ID
• Customer Name
• Contact Number
• Product Name
• Reason for Return
• Images of the Product
• Invoice Copy (if available)
• Unedited Unboxing Video

Our support team will review your request and respond as soon as possible.

9. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

• Opened healthcare or Ayurvedic products.
• Products with broken safety seals.
• Products that have been partially consumed.
• Free samples, promotional items, or complimentary products.

10. Precious Lifesciences Pvt. Ltd.

For any cancellation, return, replacement, or refund-related queries, please contact: